I forgot my password, what do I do?
Click “forgot password?” link from the login screen. You must enter your user name, then click“"submit” button to send yourself an email containing a link to reset your password. After following link in that email, you will receive another email, which contains your new password.


How do I change my password?
You can change your password by selecting "Settings” from the menu bar at the top of your profile page. Then select "ACCOUNT”


I registered but I never got the activation e-mail
First check your junk mail folder. Hotmail,Gmail,Yahoo,MSN and other free e-mail services frequently update their spam filters. Then check that you can receive e-mails. We frequently receive notification of failed e-mail delivery because an e-mail address is invalid or the account has exceeded its storage capacity. Before contacting us, test your e-mail address and make sure you can receive messages to the e-mail address specified during the Findmytruelove.com sign up process. If you have checked the above and still have not received an activation e-mail then use the "Contact Us" menu option.

How do I delete private messages from my Inbox or Sent folder?
To delete private messages, login to your account then select "Messages" menu bar at the top of each page. Then click on the INBOX or SENT folder links and click in the check box next to each message you want to delete. Finally, click the "Delete selected" link at the bottom right of the message list.

Can deleted messages be recovered?
Unfortunately, deleted messages cannot be recovered. Messages are deleted in real time, they are not stored in a trash folder.

How to block a member:
(1) Search for the user name of the member you want to block and then view their profile.

(2) Click the "Block member" icon on the right hand side of the page and confirm you want to block the member by clicking the "OK" button.

Once blocked, a member will be unable to contact you. You can view a list of all blocked members by clicking on the Network >Blocked members menu option.

How do I cancel my Account?
Click "Settings" in the menu at the top of the members page, then click "PRIVACY" and finally click the "Who can view my profile" and select ‘cancel account’ to cancel your account.

How can I manage my Account?
This page allows you to edit some basic details of your account on the website. This includes changing user name, email and password. Note that if you modify your email, you will need to reactivate your account. Until then, it will not be visible to other members and may have some other limitations. When changing your password, make sure not to use easy to guess passwords or dictionary words as they can be easily guessed too.


How can I manage My Profile?
A member's profile includes many fields related to different topics which can be used to describe yourself as much as you prefer. Depending on the website settings, you may see profile fields different from default ones. Those marked with a star are required. Other members on the website will usually be able to view your profile unless the member disallows this permission or limits which of the details are public in the privacy page.


What are my Settings?
Here you can specify some of the settings related strictly to your account. You may change language to your preferred ones. You can choose what notifications you would like to be notified of. You can set all comments left in your guestbook to be automatically approved. Alternatively you can specify that you would like to approve them manually.


How do I upload music?
Audio files are a great way to make your profile more appealing to other members. You are able to upload 10 audio files. Click Media > Music link on the main menu to view all the audio files uploaded by you. Each audio file contains a brief description and a few links that allow you to perform different actions with it. You can also quickly see the rating of your audio files if it is enabled. Click ‘Add song’ to select an audio file of your choice and type in a brief description. If you are interested in getting your audio file rated by other members, you can easily allow it for rating by selecting an appropriate field. Your audio files require an administrator approval before they become visible to public.


How do I upload video?
Videos are a great way to make your profile more appealing to other members. You are able to upload 10 video files. Click the "videos" link on the main menu to view all the videos uploaded by you. Each video contains a brief description and a few links that allow you to perform different actions with it. You can also quickly see the rating of your videos Click "add video" link to select a video file of your choice and type in a brief description. You can select a preview for your video. This will help other
members identify what the video is about. You can also specify an optional password and give it out to only those members who you'd like to share your video with. If you are interested in getting your video rated by other members, you can easily allow it for rating by selecting an appropriate field; Your videos require an administrator approval before they become visible to public.


What is a Blog?
Blog allows you to write an online journal any time you wish. You can include a picture and accept comments for your blog entries. Click the "blog" link on the main menu to view all the blog entries created by you. Each entry contains a picture if you have included it, and a small part of your entry. You will also see "comments" and "remove" links in each entry. First one allows you to quickly review comments left by other members and second one allows you to remove your entry with all of its comments all together. When viewing comments, you can also remove those you deem unwanted or inappropriate. Click "add entry" link while in a blog, to select an optional picture to be attached, and type in an actual entry.


What is a Guestbook?
Guestbook allow other members to leave comments for you in your public profile. These could be used pretty much for any purpose you like. Click the "guestbook" link on the main menu to view all of the guestbook entries left by other members. Each entry contains a picture of its author and their comment. You will also see a " remove" link in each entry which allows you to clean up your guestbook from unwanted comments. Your guestbook entries require approval before they are shown to public. You should click on "unapproved entries" link while in guestbook. You can then approve and remove entries at your choice.

What are Favorites?
Favorites allow you to save members you were interested in so that you don't lose them. This is very convenient especially when website has thousands of members. You do not need a request from other member to be able to add him or her to your favorites list. Click favorites" link on the main menu to view all of the members you have added to favorites. Each member will have a picture and a brief description. You can also see a "remove" link next to each member to easily remove those you do not need or want to be in your favorites list anymore.


What are Visitors?
Visitors feature allows you to quickly view members who have recently viewed your profile. This can help you get in touch with those who might be interested in you.
Click "visitors" link on the main menu to lists all of the members who have viewed your profile. Each member will have a picture and a brief description. You cannot remove visitors from the list as the system will automatically remove old ones and insert recent ones.

How do I search for members?
Searching feature allows you to either search or browse members and limit results with certain conditions such as country, city, interested, etc.
Click the "search" link on the main menu to lists fields available for search. You may specify if members you're searching should have a picture in their profile. You may also specify if you're only interested in seeing members who are currently online. After specifying your search criteria, click on "search" button. System will then present you with a list of members who matched your search conditions. Each member will contain a picture and a brief description. You can view any member's full profile by clicking on either his or her picture or user name.


How can I send Feedback?
We encourage sending feedback because it helps us to improve Findmytruelove.com. This can help us to understand your "wants" and "needs" as well as new ideas for some feature requests. Click the "Contact Us" link on the main menu and fill in complete the form. Enter your name and select a subject that best fits your inquiry. Enter in the code present in the image next to the field and submit.